Complaints

We aim to provide the best possible service, but we may not always get it right.

We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can.

We are committed to addressing concerns quickly and giving a full, fair, and appropriate response.

Our complaints policy provides more information on our approach and process to resolving complaints about our work.

Read more

Downloads

File download
Healthwatch Warrington Complaints Policy
Download (PDF 120 KB)
Confidentiality Policy- May 2021
Download (PDF 208 KB)
Code of Conduct May 2022
Download (PDF 335 KB)
Decision Making Guidance - Easy Read
Download (PDF 2.08 MB)

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Healthwatch Warrington Advocacy

NHS Complaints Advocacy

Although most people using the health service are happy with their care and treatment, things can sometimes go wrong. If you’re not satisfied with the service you’ve experienced from a hospital, doctor, dentist, local surgery or any other NHS provider, you are entitled to complain about it.
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Healthwatch Warrington Complaints Procedure

Make a complaint about Healthwatch Warrington

Engaging Communities Solutions (CIC) is contracted by Warrington Borough Council to deliver Healthwatch Warrington. Individuals and organisations have the right to express their views about the performance of Healthwatch Warrington and the way in which it conducts its business.
Advice and Information