Anyone who is dissatisfied with any aspect of the service received by Healthwatch Warrington can make a complaint under Healthwatch Warrington’s complaints policy. We will treat both concerns and complaints in the same way. This Policy does not cover:
1) Complaints or concerns about the NHS, which should be dealt with through the NHS complaints procedure.
2) Complaints about the provision of social care services which should be dealt with by Warrington Borough Council complaints procedure.