Delamere Centre Independent Review

Report - 9 July 2025

This report presents the findings of an independent review conducted by Healthwatch Warrington into the experiences of patients accessing cancer support services at the Delamere Centre, as well as related services across Halton and Warrington.

Independent Review

The review, conducted between February and May 2025, focuses on understanding patients' perspectives on the quality of care, accessibility, information provision, and emotional and practical support.
The Delamere Centre plays a vital role in the local cancer care pathway, offering a range of services including counselling, complementary therapies, and welfare advice. Through a combination of survey responses and direct feedback, this review captures the voices of those who have used these services, highlighting both areas of excellence and opportunities for improvement.


By identifying key themes such as awareness of services, financial support, logistical challenges, and the
need for tailored communication, this report aims to inform future service development and ensure that support
is inclusive, accessible, and responsive to the diverse needs of patients and their families.

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Independent Delamere Centre Review
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ICAS  Advocacy Drop In

One of our ICAS advocates will be in the Gateway for you to drop in and speak to one of our advocates. 

Come along to the gateway between 10-2 pm on the second Wednesday of the month. 

Contact details

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Home Care report Time, Trust and Care

Time, Trust & Care: Interim Findings Shed Light on Home Care in Warrington

As of May 2025, 79 responses had been analysed, with many more expected before the survey closes later this year. These findings have already been shared with Warrington Borough Council and care providers, with early recommendations focusing on improving punctuality, training, communication, and consistency among carers.

The full comprehensive report, including detailed recommendations and an expanded data set, will be published in December 2025.

Healthwatch Warrington encourages individuals with experience of home care services—either personally or through a family member—to continue sharing their insights by participating in the ongoing survey available on their website.

Find out more