Healthwatch Warrington Champions Community Voices in Transformative 2024–2025 Annual Report
Under the banner “Unlocking the Power of People-Driven Care,” the report highlights how Healthwatch Warrington has empowered over 46,000 residents to share their experiences and access vital information about local services. With just three full-time staff and the support of 24 dedicated volunteers, the organisation produced 18 reports, conducted 8 care home visits, and facilitated 244 hours of volunteer time to amplify the voices of Warrington’s communities.
Key Achievements:
- Hospital Discharge Report: The most-read publication of the year, spotlighting challenges in bed blocking and post-discharge support.
- Oral Health Campaign: Reached over 27,000 people through videos and distributed 600 brushing charts, significantly improving early dental visits for children.
- Home Care Review: Revealed that only 46% of carers stayed for full visits, prompting a full review by the Council.
- “About Me” Card Pilot: A trauma-informed tool co-designed with residents to improve patient experiences during appointments.
- Advocacy Services: Supported residents with NHS complaints, including a new triage system and monthly drop-in sessions.
Community Impact
Healthwatch Warrington’s work has led to tangible changes, including:
- The establishment of a Complex Needs Hub for young people.
- Improved access to emergency dental care.
- Enhanced collaboration with the Integrated Care Board (ICB) and local NHS trusts.
Chair Norman Holding praised the resilience and dedication of the team, stating, “This report is a celebration of our shared journey. Despite challenges, we’ve made significant strides in amplifying the voices of Warrington residents.”
Looking Ahead
The organisation’s strategic priorities for 2025–2026 include addressing health inequalities, enhancing social care, and improving mental health. With continued support from Warrington Borough Council and regional partners, Healthwatch Warrington aims to deepen its community engagement and drive systemic change.
“We’re proud of what we’ve achieved, but there’s more to do. Our focus remains on listening, learning, and leading improvements that matter to the people of Warrington.”
