Time, Trust & Care: Interim Findings Shed Light on Home Care in Warrington
' Home Care was chosen by Warrington residents as a top priority for Healthwatch Warrington this year' The ongoing initiative captures the lived experiences of people receiving home care and their families, combining data from over 1,100 service users and feedback from consultations, surveys, and real-life case studies.
Among the most pressing concerns raised:
- Inconsistent visit durations and late arrival times by carers.
- Language and communication challenges that hinder effective care.
- High turnover of staff disrupting continuity, especially for people with dementia.
- Mixed levels of training and professionalism across providers.
Yet, many survey responses also praised carers who offered compassionate, timely, and person-centred support.
Healthwatch Warrington CEO Lydia Hughes commented:
"This interim report gives voice to residents whose stories might otherwise go unheard. It’s clear that while some providers deliver high-quality, empathetic care, systemic improvements are necessary to ensure dignity, safety, and continuity for all."
As of May 2025, 79 responses had been analysed, with many more expected before the survey closes later this year. These findings have already been shared with Warrington Borough Council and care providers, with early recommendations focusing on improving punctuality, training, communication, and consistency among carers.
The full comprehensive report, including detailed recommendations and an expanded data set, will be published in December 2025.
Healthwatch Warrington encourages individuals with experience of home care services—either personally or through a family member—to continue sharing their insights by participating in the ongoing survey available on their website.
